Today: May 17, 2012, 6:49 am
telephone number (212) 768-3868 or toll-free (800) 542-1954

Frequently Asked Questions

There is so much that I don’t know about diamonds and fine jewelry, and I’d like to prepare myself before placing an order.
What should I do?
read more...

 

You can get all the information you need on our website. We provide a number of educational materials and tools that can help you get started. Explore our Education section, and become an edutained client.

 

I love your work and am ready to order. How do I proceed? read more...

 

The ordering process is easy. Go to Guide to Ordering for a step-by-step guide.

 

On what criteria is my quote based on? read more...

 

There are many factors that we take into consideration in calculating your quote. To understand your quote go to : Quote Explained

 

I received a quote and am ready to move forward. What should I do next? read more...

 

First you should contact out Diamond Concierge® to finalize the purchase of the stone. If you are supplying your own stone you can go ahead and send it to us. The shipping instructions could be found here: Shipping.

 

Can I source a diamond somewhere else? read more...

 

Yes you can BUT why would you do it? Our Diamond Concierge™ Service is a better way to buy a diamond. It is practically guaranteed to be more cost-effective. You always have the option to bring your own stone, but before you buy your stone elsewhere please give us a call: 212.768.3868  800.542.1954

There are very few "unauthorized" dealers whose stones Mr. Megé will refuse to accept. A great majority of the dealers in the trade are honest, trustworthy people and we don't have any issues that would prevent us from using their stones. Please check with us to learn whether you are buying your stone from a legitimate source.

 

Can I save money by using white gold instead of platinum? read more...

 

High quality custom fabrication is much more labor intensive in white gold. Any savings would be wiped out by higher labor costs. With the margin between the price of gold and platinum shrinking, and the cost of skilled labor increasing, you should expect a higher rather than lower price with white gold.

 

I'm not sure of the ring size I need. What do I do? read more...

 

It is very important to have the correct ring size before commissioning a custom work. For details on ring sizes please go to Ring Sizes

 

Will my wedding band flush with my engagement ring? read more...

 

It could, but we strongly recommend to not even consider that. Please read this article to find out why: 
Right or Left

 

Do you provide a warranty and/or do repairs? read more...

 

Warranty and repairs have various terms and conditions. For details click Warranty & Repairs

 

How will I know when my project is completed? read more...

 

We will contact you as soon as the work is done by either email or phone. We will not ship anything unless we contact you to confirm that you are ready to accept the delivery.

 

Why aren't there any prices in the portfolio? read more...

 

That is a great question! We answer it here: Prices & Payment

 

Can we keep my project a secret from my future fiancé? read more...

 

We will accommodate your request but please make sure that the only information we have on file is yours and make sure to remind us prior to shipping.

 

I would like to visit your shop and look at some of your pieces. Can we set up an appointment on short notice? read more...

 

Yes, it is possible. Please call us for availability: 212.768.3868  800.542.1954. Please keep in mind that most pieces we own are out on various consignments. In order to have them on hand we need to know exactly what you are interested in.

 

Can I post pictures of my ring online? read more...

 

Sure. It's yours, you can snap as many pictures as you want and post it anywhere you want. We urge you to post pictures on our Facebook Page as well. There are no limitations, so please feel free to add your images!

 

How do I clean my ring? read more...

 

Maintenance of your ring is easier than you think, just check our Cleaning section and see for yourself.

 

I love the look of one of your classic designs. What can I do to make it unique? read more...

 

Firstly, a hand-made, custom designed ring is unique in itself. If you really want your ring to be special there are numerous ways to go about it without creating a wacky design. For engagement rings we recommend a classic sophisticated design. Here’s why:
a. The ring will be worn for decades and be passed on to your children and children’s children. Their tastes will be different than yours. Your own taste in 10 years will be different from what it is now. Stay classic.
b. Classic designs are evolutionary. They were not created; they evolved over hundreds of years, shedding unnecessary parts like dinosaurs shedding their ugly scales to turn into beautiful birds. The result is pure elegance wrapped in an almost invisible cloak of platinum. Taking away any part of the design would compromise the structure. Adding an element would compromise the style and would corrupt the flow of lines and curves. What would it look like? Imagine Britney Spears doing a Beatles song.
c. Creating a beautiful yet simple design is the Holy Grail of the jewelry trade. It’s next to impossible. Most “unique” designs are simply ugly cousins of their classic counterparts.
d. An engagement ring is nothing more than a pretty holder to keep a stone strapped to your finger. The stone is the main attraction. The ring is not. The ultimate ring would be completely invisible and one day it will be possible. Until then you need us to mount the stone in a way that showcases your stone and hides the mounting.
To make your engagement ring unique and special:
Engrave a personal message or set one or few tiny “secret” stones inside the ring. They could be diamonds or birthstones of your loved one. Nobody will be able to tell but you and your significant other!

 

Do you offer an appraisal report? read more...

 

We believe a stone and a ring should be evaluated by an independent appraiser. Otherwise, it would be a "conflict of interest." You can choose an appraiser by going to Appraisal

 

How do you pronounce Megé? read more...

 

“Leon Megé is my nom de guerre, although Leon is my real name. It is pronounced Mey-zhée” - Leon Megé