Worry free

All items will be free from any manufacturing defects at the time of delivery. A member of our quality-control staff personally inspects every item prior to shipment, so it is very unlikely to be anything less than perfect. In the event that there is ever a problem with your jewelry, it can be mailed back to us for inspection. We will refund your shipping cost and will ship the item back to you at our expense only if we designate the repair to be manufacturing defect. This is a rare condition and simply means that our quality control did not notice the defect prior to the item being shipped. Any alterations (such as sizing) performed after delivery, even done by Leon Megé, Inc. void any warranty.

Care required

We do not warrant against normal wear and tear, or damage due to customer accident or misuse. There is no warranty against loss of any part of your jewelry, stone, metal, etc. Warranty does not apply to estate jewelry or to any merchandise sold "as-is" or as a "final sale".

Although the labor cost of the repair itself might be free, depending on our warranty designation (see below), the cost of replaced stones or missing parts will be charged at our cost.

The customer must exercise proper care to minimize any such damage. To learn how to avoid damage read this article.

Warranty categories

Hidden defect

If the defect is revealed while the item is being worn we will repair the item for free and will pay return shipping . We will not refund the money you paid to ship it to us. Warranty does not apply to any damages stemming from regular wear.

Repair at Cost

If the jewelry is worn, misshaped or has defects/lost stones resulted from abuse or prolonged wear we'll attempt to repair and correct problems at a minimal cost . Any repair related to wear and tear or repair of an item that has undergone a stress of wear, item that was sized or repaired previously (even by us) will be done for a fee and all shipping costs are the customer's responsibility.

Out of Warranty

We are not responsible for those items subjected to excessive or improper wear, abuse, or physical damage whether accidental or not, and/or altered/repaired at unauthorized shops. We have the right to refuse such a repair. Any shipping charges will be the customer's responsibility.

Irregularities

Natural variations in products made in whole or in part of natural materials, such as gemstones are not considered defects. It is acceptable for handmade products to have minor irregularities, asymmetry and variation in measurements. Metal may be affected by an insignificant amount of porosity. It may scratch, bend or crack under excessive stress.

Additionally the insurance and protection of your merchandise is solely your responsibility. Leon Megé, Inc. shall not be held liable for any loss, theft, or resulting damages whatsoever that may occur, even during the one year warranty period.

We return repairs by ground shipment. You have an option to pay the difference if you want faster service. We will pay for domestic shipping only, all international shipping is solely the customer's responsibility.